MATERI EXPRESSION KLS XI

EXPRESSING SATISFACTION AND DISSATISFACTION

(Mengungkapkan rasa puas dan tidak puas)

Text 1

(At lunch time, Machiko and Roberto were hungry. They found a restaurant near the college. The menu looked very good. They chose a table at the salad bowl, sat down, and read the menu. Then they waited. They waited for a long time. At last the waiter comes.)

Waiter : Yes?

Machiko    : I’d like salad fruit, please.

Waiter       : Cottage cheese, yoghurt, or sherbet?

Machiko    : Er, yoghurt, please.

Waiter        : Anything else?

Machiko    : Yes, I’ll have some bread and a glass of white wine.

Waiter        : (to Roberto) and you?

Roberto      : The chef’s salad – large, with bread and red wine, please.

                    (After the waiter left)

Machiko      : The waiter was unfriendly, wasn’t he?

Roberto       : No, not unfriendly. He was rude.

                     (Michiko and Roberto waited more than ten minutes. Their food finally arrived.)

Roberto       : Large? This is small salad.

Machiko      : And this is sherbet instead of yoghurt.

Roberto       : The bread is hard.

Machiko      : It’s not fresh at all. It’s stale. I can’t eat it.

Roberto       : And I can’t drink this wine chilled. It’s warm.

Machiko      : Terrible. There’s no butter for the bread, either.

Roberto       : Where’s the waiter?

Machiko      : I don’t know. He’s probably gone to lunch at another restaurant.

Answer the following questions briefly.

1. How does the menu look like?
2. What do Machiko and Robderto feel about their meal?
3. What do they order?
4. How long do they wait for their food?
5. What make them dissatisfied?

 Text 2

Paul :       Have you read today’s newspaper?

James :    Not yet. Is it interesting?

Paul :      Yes, the apology from the company. Take a look. The paper is over there.

James :   Picking up the newspaper and starting to read it. Is that all?

Paul :      Yes.

James :   This is not enough. I’m not satisfied yet. The size of the ads should have been half of the page.  

              Besides, the company only apologized but they didn’t mention what they would do.

Paul :      Oh, come on. The point is not the matter of the size, but the company sincere to apologize.

James :   Still it’s not satisfying.

Paul :      I think they have already shown their good will. It’s more than enough.

Answer the following questions briefly.

1. Who are involved in the dialogue above?

2. What is the content of the paper?

3. What does James say to express his dissatisfaction?

4. Why does he feel so?

5. Write Paul’s expression to express his satisfaction.

Text 3

Robert : How do you feel about this food?

Tery : Wow….. I am very satisfied. It’s very delicious.

Robert : Yes, you are right. Would you have anymore?

Tery : Yes, of course.

Robert : I will take some for my younger sister. She’ll be very happy.

Tery : Yeah and I will take for my mom at home.

Robert : OK. Let’s go home. I never feel satisfied before.

Tery : So am I.

Answer the following questions briefly.

1. Who are having dialogue?

2. What are they talking about?

3. Where does the conversation take place?

4. What does Tery feel about the food?

5. Why do they take the food home?

A. Asking someone to do something:

Can you give me the book?

Could you phone me at 7 o’clock?

Would you mind repairing my watch?

Do you think you could take me to the shop

I wonder if you could write me an application letter?

B. Asking someone for something:

Can I borrow your pen?

Could I have a seat?

Can’t I sit beside you?

May I use your computer?

The expression to accept it:

OK

Sure

All right

Certainly

It’s a pleasure

The expression to refuse it:

I’m afraid, I ….. (give your reason).

I’m sorry, I can’t.

I’d like to, but…(give your reason).

Find the mistake in each of these dialogues and correct it.

1. A: Is alright if I close the window?

    B: Yes, go ahead.

2. A: Do you think could you turn your music down?

    B: Yes, of course, sorry.

3. A: Would you helping me with my suitcase?

    B: I’m sorry, but I’ve got a bad back.

4. A: Could I pass the salt please?

    B: Yes, here you are.

5. A: Can I speak to you for a minute?

    B: Yes, I’m afraid so.

6. A: Will you to get me my glasses please?

    B: Sure.

7. A: Do you mind I go now?

    B: No, that’s fine. We’ve nearly finished.

8. A: Would you mind taking this book to the library?

    B: Yes, I would. I’m going there anyway.

9. A: Could you possible hold my umbrella for a minute?

    B: Of course.

10. A: Would you mind look after Jane for an hour?

      B: I’m afraid I can’t. I’m just going out.

Read the situations and make the requests.

1. You want to pay by credit card.

2. You want to borrow your friend’s camera.

3. You didn’t hear what your classmate’s said. You want her to say it again.

4. You’ve written a letter in English. You want your teacher to check it.

5. You can’t hear what your flat mate is saying because of the radio. You want him to turn it down.

6. You need Rp. 100.000. You want your colleague to lend it to you.

7. You haven’t finished your essay. You want to give it to your teacher a day late.

8. You need to use your colleague’s computer.

9. Your friends asks you to go to the cinema with her. You can’t tell her until tomorrow.

10. You want to your friend to turn the light on.