FUNCTIONAL SKILL

FUNCTIONAL TEXT

1. Offering Help or Things (menawarkan bantuan / menawarkan sesuatu)
Untuk menawarkan bantuan, dapat digunakan ungkapan-ungkapan berikut:
MENAWARKAN BANTUAN:
- May I help you?
- Can I help you?
- Could I help you?
- How can I be of assistance to you?
- How can I be of help to you?
- What can I help you
MENAWARKAN SESUATU:
- What can I do for you?
- How can I assist you?
- How can I help you?
- Let me help you?
- Do you want me to help you?
- Shall I …?

Cara memberi tawaran seperti menawarkan makanan atau minuman dalam bahasa Inggris lazimnya dengan menggunakan ungkapan Would you like…?, Would you care for …?, why don’t you have…?, How about having …? May I offer you …?

Contoh:
Tawaran Respon
- Would you like some bread? Yes, please.
- Would you care for some coffee? No, thanks. I don’t drink coffee.
- Why don’t you have some biscuit, please? Thanks, I’d love to.

Jawaban untuk menerima tawaran antara lain: Yes please, Sure, Why not, Ofcourse, Certainly, I’d love to, It’s a good idea, That’s great. Untuk menolak tawaran digunakan ungkapan seperti: No, thanks, Please don’t bother, I’d love to but…, That’s great but…

2. Introducing (memperkenalkan)
Memperkenalkan Diri
- I’d like to introduce myself.
- My I introduce myself?
- Let me introduce myself!
- I want to introduce myself.
Memperkenalkan Orang Lain
- I’d like you to meet … (nama)
- This is my friend/boss/etc…(nama)
- Have you met…(nama)?
3. Inviting,Refusing,Accepting (mengundang,Menolak dan Menerima mengajak)
Undangan/Ajakan
- let’s + V1
- Why don’t we …?
- How about…?
- I’d like to invite you to…
- Would you like to…?
- I wonder if you’d like to
Menolak
- I’m sorry I can’t
- I’d like to but…
- I’m afraid I can’t
- No, let’s not.
Menerima
- I’d love to
- I’d like very much
- I’d be happy/glad to accept
- Yes, I’d be delighted to.
- That’s good ide
4. Expressing Thanks (terimakasih)
Ungkapan :
 Thank you
 Thank you very much
 Thanks.
 Thank you very much for… (kata benda)
 I’m grateful for…(kata benda/noun)
Respon :
 You are welcome.
 That’s all right
 Not at all
 Don’t mention it
 Thet’s all right
 Any time
5. Congratulations (ucapan selamat)
Ungkapan :
 Congratulations
 Congratulations on …
 I’d like to congratulate you.
 I’d like to congratulate you on…
 It was great to hear…
 It was to hear about….
 Happy birthday to you.
 Happy new year.
 Good luck!
 Have a nice holiday
Respon :
 Thank you
 Thank you and the same to you
 Thank you. I need it.
 Thank you very much.
6. Sympathy (menyatakan rasa simpati)
Ungkapan-ungkapan perasaan simpati atas mala petaka/musibah yang dialami
orang lain diantaranya:
• I’m sorry to hear that
• Oh, that’s too bad.
• How awful!
• How terrible!
• Poor!
7. Pleasure, Displeasure (senang & tidak senang)
Pleasure/senang :
 It’s really delightful/Iam delighted
 I’m satisfied
 That’s great
 That’s wonderful
 It’s really a great pleasure
Displeasure/tidak senang :
 I’m dissatisfied
 We are fed up with…
 I feel dosappointed
 She is extremely displeased
8. Satisfaction, Dissatisfaction ( kepuasan, ketidakpuasan)
Ketika kita akan mengungkapkan kepuasan atas kerja seseorang, kita dapat
gunakan ungkapan:
• Well done!
• Great! Good work
• I am satisfied with your work
• You did well
• Your job is satisfactory
• I am so happy about this
• I’m glad to what you’ve done
• It’s really satisfying
Katika kita akan mengungkapkan ketidakpuasan atas kerja seseorang, kita
dapat gunakan:
• I’m not satisfied with work
• You haven’t done well enough
• I am really dissappointed
• Sorry, but your work is not satisfactory
• Oh, no!
• It’s not very nice
• It’s really not good enough
9. Asking & Giving Opinion (meminta & memberi pendapat)
Asking Opinion :
 How was the trip?
 How do you like your new house?
 How do you think of Rina’s idea?
 How do you feel about this dicition?
 What is your opinions of the movie?
 What are your feelings about it?
Giving opinion :
 I think (that)….
 In my opinion….
 As I see, …
 If you ask me, I feel…
10. Agreement/approval, Disagreement/disapproval (setuju, tidak setuju)
Ketika kita merasa sependapat dengan opini orang lain, kita bisa mengatakan:
• So do I
• Yes, I agree with you
• It is certainly
• Exactly
• That’s what I want to say
• I am with you
• I am on your side
Ketika kita merasa tidak sependapat dengan opini orang lain, kita bisa
mengatakan:
• Well, I don’t think so
• I don’t think that is true
• I disagree with …
• I wouldn’t say that
• Exactly not
• I can’t say so
• On contrary
• I don’t buy that idea
11. Fear, Anciety (ungkapan ketakutan, kegelisahan)
Fear :
 I am afraid
 I am feared
 I am scared
 I am terrified
 The sound is horrifying
Respon :
 Don’t be afraid
 There is nothing to be afraid of
 It is nothing
Anciety :
o I am worried about…
o I am anxious to know about…
o I wondered if…
o That made me worried
o I have been thinking about ….
o I am afraid if…
Respon :
 Take is easy
 Calm down
 I know you are worried but…
 It is not a big deal
 Don’t worry
 Stay cool
12. Pain, Relief (ungkapan kesakitan, kelegaan)
Pain :
 Ouch!
 That was hurt
 It is painful
 It hurts me
 I’ve got a backache/toothache/stomachache
 I feel sore all over
 My eyes hurt
Relief :
 I’m very relieved to hear…
 Finally, it was over
 I feel relieved
 I feel much better
 I’m glad it’s over
 That’s a great relief
 I’m extremely glad to hear…
 Thank goodness for that
 Marvellous
 What a relief!
13. Like/Love & Dislike/Hate (suka/cinta & tidak suka/benci)
Like :
 I love it
 I like it
 I am keen on it
 I am crazy about it
 We all enjoy
 (benda/noun/gerund)…is my cup of tea
Dislike :
 I don’t really like it
 I dislike it
 I am not really interested in…
 I can’t enjoy…
 (benda/noun/gerund)…is not my cup of tea
 I can’t stand
 I hate it
14. Embarrassment & Annoyance (Ungkapan rasa malu, kejengkelan)
Embarrassment :
 I am embarrassed
 I feel ashamed
 Oh my God
 Shame on me
 I don’t feel comfortable
 I feel awkward
Annoyance :
 I am annoyed
 I had enough with it
 I can’t bear it any longer
 You made me annoyed
 You are such a pain in the neck
 You made me sick
15. Request (permintaan)
Request :
 Would it be possible for you to......
 Would you be so kind as to......
 Would you…,please?
 Would you mind …?
 Any chance of…
 Can you…?
Acceptance :
 I should be delighted to come
 By all means
 I have no objection
 I’d be happy to
 Sure
 Yeah
 OK
 No problem
Refusal :
 I regret to say that we find ourselves unable to go
 I’m afraid it’s not possible
 I’m afraid not
 Sorry
 No, I won’t
 Not likely
 You must be joking
16. Complaint, Blame (keluhan,menyalahkan)
Complaint :
 I’m not at all satisfied with the service
 I really do/must objec to the service
 I take great exception to…
 I want to complain about…
 This is crazy!
Blame :
 You’re the one to blame
 It’s your fault!
 It’s your mistake!
 You’re wrong
17. Regret, Apology (penyesalan, meminta maaf)
Regret :
 Much to my regret
 Sadly, I ….
 Unfortunately
 I’m terribly sorry
 I honestly regret that I …
 Sorry, I …
Apology :
 Please accept my apologies for what I did
 Please forgive me for what I did
 I am extremely sorry
 I really must apologies
 May I offer you my sincerest apologies?

18. Possibility & Impossibility (kemungkinan & ketidakmungkinan)
Menyatakan Kemungkinan :
 I think there is possibility to …
 I sassume/believe…
 In all probability,…
 it is going to be possible for me to…
 that will probably …
 it’s quite possible …
Menanyakan Kemungkinan :
 Do you think he/it could…?
 Would you say we’re capable of…?
 Are you capable of…?
 Are you able to…?
 Do you have any experience of…?
 Can you…?
 Do you know how to…?
 Do you think you can…?